We would like to hear from you about issues related to the ability to clearly identify a product or to the product’s appearance, such as any damage, including damage that you think could affect the way the product performs or indicates possible contamination.

You can report a product quality complaint by email or telephone:

• By email: Download and fill out the product quality reporting form below and email the completed form to product.complaints@popcouncil.org. When completing the form, please provide as much relevant information as possible.

Download form

• By telephone: You can call us at +27861003120. Our call center is open Monday-Friday, 9am-4pm Central European Time (CET). If you’re calling outside of these hours, you can leave a voice message requesting a call back and someone will return your call.